tekbet Privacy Policy

1 Who We Are

tekbet is an online betting and casino platform accessible at tekbet.club, providing sports betting, live casino games, slot games, and related entertainment services to eligible players. For the purposes of this Privacy Policy, tekbet acts as the data controller in respect of all personal data submitted to or collected by the platform.

tekbet is committed to handling your personal information with integrity, transparency, and in full accordance with applicable data protection principles. Our platform is designed and operated with the privacy of Bangladeshi players in mind, and we implement technical and organisational measures appropriate to the nature and sensitivity of the data we process.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, you may contact our support team at any time by emailing [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Personal Data We Collect

tekbet collects only the personal data that is necessary to provide you with our services, verify your identity, process your transactions, and comply with our legal obligations. The categories of personal data we collect include:

3 How We Collect Your Data

tekbet collects personal data through the following methods:

• Direct registration: When you create a tekbet account, you provide your name, mobile number, and date of birth directly through the registration form.
• KYC verification: When you submit identity documents in response to a verification request from tekbet, you provide identity and address data that we process for compliance purposes.
• Transactions: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, financial data associated with that transaction is recorded in our payment processing system.
• Platform activity: Your usage data — including pages visited, games played, and bets placed — is automatically collected through our platform analytics infrastructure as you interact with tekbet.
• Cookies and tracking technologies: tekbet uses cookies and similar tracking technologies to collect technical data about your device and session. Please refer to Section 7 of this policy for full details.
• Support interactions: When you contact tekbet via email or live support, the content of that communication is logged and retained for the purposes of resolving your query and maintaining a support record.
• Third-party providers: Our licensed game providers (including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe) may share aggregated or session-level data with tekbet relating to your in-game activity for the purpose of account management and responsible gaming monitoring.

4 Legal Basis for Processing

tekbet processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and tekbet — specifically to operate your account, process transactions, settle bets, and deliver the services you have registered to receive.
• Legal obligation: Processing is necessary for tekbet to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, and responsible gaming mandates.
• Legitimate interests: tekbet processes certain categories of data (particularly technical and usage data) based on its legitimate interests in fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights.
• Consent: Where tekbet relies on consent as a legal basis — for example, to send you promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw marketing consent, contact [email protected].

5 How We Use Your Personal Data

The personal data tekbet collects is used exclusively for the following purposes:

1. Account creation and management: Setting up and maintaining your tekbet player account, processing login authentication, and managing your account settings and preferences.
2. Transaction processing: Facilitating deposits and withdrawals via your registered MFS payment method (bKash, Nagad, Rocket, or Upay) and maintaining accurate financial records of all Wallet activity.
3. Identity verification and KYC compliance: Verifying your identity and age (18+) in accordance with our platform eligibility requirements and any applicable regulatory standards.
4. Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, collusion, money laundering, and other prohibited conduct on the platform.
5. Responsible gaming: Monitoring your betting patterns and usage data to identify potential signs of problem gambling, enforcing self-exclusion requests, and administering deposit limits and session controls you have set.
6. Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance and record-keeping purposes.
7. Service improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and content of the tekbet platform.
8. Promotional communications: Sending you relevant promotional offers, bonus notifications, and platform updates — where you have provided consent to receive such communications. You may opt out at any time.
9. Legal compliance: Meeting our obligations under applicable laws, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.

6 Data Sharing & Disclosure

tekbet does not sell your personal data to any third party under any circumstances. We share your data only with the following categories of recipients, strictly to the extent necessary for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction-level data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
• Game providers: Licensed third-party game studios (including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe) receive the data necessary to deliver their games through the tekbet platform, including session identifiers and wallet balances for in-game use.
• Technology and infrastructure partners: Suppliers who provide hosting, cloud infrastructure, analytics, fraud detection, or cybersecurity services to tekbet may process personal data on our behalf as data processors, subject to strict contractual obligations to process that data only on our instructions and in accordance with applicable data protection standards.
• Regulatory and law enforcement authorities: tekbet will disclose personal data to competent authorities where required to do so by law, court order, or in connection with an investigation into suspected financial crime, fraud, or other illegal activity.
• Professional advisers: Lawyers, auditors, and other professional advisers who require access to personal data in connection with the legal and compliance obligations of tekbet, subject to professional confidentiality obligations.

7 Cookies & Tracking Technologies

tekbet uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to enhance your experience on the platform, ensure security, and support our analytics and fraud prevention capabilities. The types of cookies used on tekbet include:

• Strictly necessary cookies: These cookies are essential for the operation of the platform. They enable core functions such as user authentication, session management, and security token validation. The platform cannot function without them, and they cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as language settings and display preferences — to provide a more personalised experience on return visits.
• Analytics cookies: tekbet uses anonymised analytics data (collected via first-party analytics tools) to understand how Players interact with the platform, which pages are most frequently visited, and where technical issues may arise. This data is aggregated and does not personally identify individual users.
• Security cookies: These cookies support our fraud detection systems by recording technical signals such as device fingerprint, IP address, and login behaviour patterns. They are essential to the protection of your account and the integrity of the platform.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the tekbet platform, including the ability to log in and place bets. tekbet does not use third-party advertising cookies or cross-site tracking cookies.

8 Data Security

tekbet takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption across all pages and data transmission channels on the tekbet platform.
• Encryption at rest for sensitive personal data fields including payment account references and identity document data stored within our systems.
• Role-based access controls ensuring that only authorised tekbet personnel with a legitimate operational need can access personal data, and only to the extent required for their specific role.
• Regular security assessments of our infrastructure, code, and data handling processes to identify and remediate vulnerabilities.
• Incident response procedures designed to detect, contain, and report data security incidents in a timely manner.

9 Data Retention

tekbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Active account data: Personal data associated with an active tekbet account is retained for the duration of the account relationship and for a period of up to 5 years following account closure, to comply with financial record-keeping and AML obligations.
• Transaction records: Financial transaction records (deposit and withdrawal history) are retained for a minimum of 5 years from the date of the transaction in accordance with financial compliance requirements.
• KYC verification documents: Identity verification documents are retained for the duration of the account relationship and for up to 5 years after account closure, unless a longer retention period is required by law.
• Support correspondence: Customer support communications are retained for up to 2 years following the resolution of the relevant query, unless they relate to a dispute or legal matter requiring longer retention.
• Technical and usage data: Anonymised or aggregated usage data used for analytics and service improvement purposes may be retained indefinitely, as it no longer constitutes personal data once anonymised.
• Self-exclusion records: Records of self-exclusion requests are retained for the lifetime of the exclusion period and for a further period of up to 5 years to prevent re-registration during an active self-exclusion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data lifecycle management procedures.

10 Your Data Rights

As a Player on the tekbet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data tekbet holds about you, together with information about how it is being used and on what legal basis.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: In certain circumstances you have the right to request that tekbet deletes your personal data. This right is subject to exceptions where retention is required for legal compliance, fraud prevention, or the resolution of an outstanding dispute.
• Right to restrict processing: You may request that tekbet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override yours.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transferred to another data controller where technically feasible.
• Right to withdraw consent: Where tekbet processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: You have the right to object to the processing of your personal data where tekbet relies on legitimate interests as a legal basis, including for direct marketing purposes. tekbet will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

11 Children's Privacy

The tekbet platform is strictly intended for adults aged 18 and above. tekbet does not knowingly collect, store, or process the personal data of any individual under the age of 18. Registration on the tekbet platform constitutes a declaration by the registrant that they are 18 years of age or older.

Where tekbet discovers or is notified that a registered account belongs to a person under the age of 18, that account will be immediately suspended, all activity on the account will be reviewed, any winnings will be forfeited, and the account will be permanently closed. Any deposits made by a verified minor will be returned to the originating payment method where technically feasible.

12 Third-Party Links

The tekbet platform may contain references or contextual mentions of third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, Spribe). These third-party services operate under their own independent privacy policies and data protection practices, for which tekbet bears no responsibility.

We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the tekbet platform, particularly your chosen MFS payment provider, to understand how your data is handled by those parties. tekbet does not control the data practices of third-party providers and cannot be held liable for any privacy-related matter arising from your interactions with those providers.

13 International Data Transfers

The tekbet platform is operated primarily for players based in Bangladesh. In certain circumstances, the provision of our services may require personal data to be processed by technology infrastructure partners or game providers whose servers are located outside Bangladesh. Where such transfers occur, tekbet takes reasonable steps to ensure that your personal data receives a level of protection consistent with the principles described in this Privacy Policy.

Transfers to third-party game providers are governed by contractual data processing agreements that impose obligations on those providers to protect your personal data and use it only for the specific purposes for which it was shared. tekbet does not transfer personal data to jurisdictions known to have inadequate data protection standards without appropriate contractual safeguards in place.

14 Responsible Gaming & Data Use

tekbet's responsible gaming programme relies in part on the analysis of account usage data to identify players who may be exhibiting signs of problem gambling behaviour. This data processing is carried out in tekbet's legitimate interest of protecting the welfare of its Players and forms an integral part of our responsible gaming obligations.

Specifically, tekbet may use your usage data — including session frequency, session duration, bet size patterns, and deposit frequency — to:

• Generate responsible gaming alerts and prompt you to review your limits or take a break.
• Enforce deposit limits, session time limits, or loss limits that you have voluntarily set on your account.
• Restrict your access to the platform in accordance with a self-exclusion request you have submitted.
• Contact you proactively if our monitoring systems identify a pattern consistent with problem gambling, to offer support and guidance resources.

Data collected for responsible gaming monitoring purposes is handled with strict confidentiality and is not used for any commercial profiling or marketing activity. For more information about the responsible gaming tools available on tekbet, please visit our Responsible Gaming page.

15 Updates to This Privacy Policy

tekbet reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, updates to our data processing practices, or material changes to the services we offer. The effective date at the top of this document reflects the date of the most recent revision.

Where we make a material change to this Privacy Policy — for example, introducing a new category of data processing or a new category of third-party recipient — we will notify registered Players via the contact details held on their account before the changes take effect. Where the changes are minor or administrative in nature, we may update this page without issuing a direct notification.

Your continued use of the tekbet platform after the effective date of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated policy. If you do not agree with any update to this policy, you should stop using the platform and may request account closure by contacting [email protected].

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy — including requests to exercise your data rights under Section 10 — please contact the tekbet data support team using the details below:

Please include your registered mobile number or account username in your correspondence so that we can verify your identity and locate your account records efficiently. Do not include your account password in any communication with tekbet support.